Job Summary

Silver Storm is looking for a smart, confident, and experienced Front Office Manager to lead our front office and guest relations team. The ideal candidate should have excellent communication skills, a pleasant personality, strong leadership qualities, and the ability to train, groom, and motivate the team to deliver outstanding guest service.

Key Responsibilities
Lead, train, coach, and groom front-office staff to maintain high standards of guest service.
Develop the team's communication skills, skilled etiquette, grooming, and hospitality standards.
Ensure guests receive a warm, qualified, and memorable experience.
Monitor guest interactions and ensure proper handling of enquiries, requests, and complaints.
Coordinate with GREs, Operations, Ticketing, Security, F&B;, and other departments for smooth guest service.
Prepare and implement standard operating procedures (SOPs) for front office and guest relations activities.
Conduct regular team briefings, training sessions, and performance reviews.
Allocate duties and responsibilities among team members effectively.
Handle escalated guest concerns professionally and ensure timely resolution.




Monitor team discipline, attendance, grooming, and overall performance.
Ensure the Front Office team maintains a professional appearance and follows company standards.
Prepare daily reports and provide operational feedback to management.
Support the team during weekends, holidays, peak seasons, and special events.

Candidate Profile
Minimum 6 to 12 years of experience in the front office, guest relations, hospitality, hotels, resorts, amusement parks, or a similar customer-facing environment.
Previous experience in a supervisory or managerial position will be preferred.
Excellent communication and interpersonal skills.
Strong leadership and team-management abilities.
Proficiency in English and Malayalam preferred; additional languages will be an advantage.
Willingness to work in a energetic amusement park environment, including weekends and holidays.

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:
Commuter assistance
Food provided
Paid sick time
Paid time off

Work Location: In person

📌 Front Office Manager Thrissur
🏢 Silverstrom Parks And Resorts .
📍 Thrissur