Key Responsibilities
Manage end-to-end Order-to-Cash (O2C) activities for B2B customers.
Process domestic, export, and consignment orders, including order entry, confirmation, invoicing, and delivery follow-up.
Coordinate with Production, Logistics, Sales, Finance, and other internal teams for order fulfilment.
Handle customer queries, complaints, and service-related cases.
Process credit notes and debit notes related to customer orders and complaints.
Prepare and maintain order, shipment, and delivery documentation.
Ensure timely and accurate responses to customer inquiries.
Maintain solid relationships with customers and internal stakeholders.
Support internal and external audits when required.
Ensure adherence to company processes and service-level requirements.

Required Skills
B2B Customer Service
Order Management / Order Processing
Order-to-Cash (O2C)
SAP
Invoicing & Billing
Customer Complaint Handling
Export & Domestic Order Processing




Supply Chain Coordination
MS Excel / MS Office
Excellent English Communication
Stakeholder Management
ERP Systems

Desired Candidate Profile
Bachelor’s degree in any discipline.
2–3 years of experience in B2B Customer Service, Order Management, Order Processing, or Supply Chain.
Working knowledge of SAP and MS Office.
Basic understanding of domestic and international trade processes.
Strong written and verbal English communication.
Valuable coordination, problem-solving, and follow-up skills.
Ability to work independently as well as in a cross-functional team.
Comfortable working in a multicultural/cross-cultural workplace.
Candidates who are solutions-oriented and able to work under pressure will be preferred.

Pay: From ₹54,000.00 per month

Work Location: In person

📌 Customer Service Representative Mumbai City (India)
🏢 Edurun Virtuoso Services Private
📍 India