What are we looking for?

Operations New Business dept manages verification of all polices logged in the company to ensure quality sourcing and customers are aware of perks and terms and conditions.

What does the job entail?
Oversee end-to-end handling of new business logins and application processing.
Ensure completeness, accuracy, and timely submission of cases as per defined SLAs.
Monitor daily inflow and backlog to ensure smooth workflow management
Coordinate with underwriting, sales, and other teams for seamless processing
Lead and manage a team responsible for new business operations
Drive productivity, quality, and adherence to turnaround timelines
Collaborate with internal stakeholders such as Sales, Underwriting, and Operations teams.
Ensure seamless communication and alignment to avoid delays in processing
Address stakeholder queries and concerns on priority
Manage external vendors involved in new business processing activities
Ensure vendor performance meets defined SLAs and quality standards




Conduct regular reviews and implement corrective actions where required
Handle escalations related to new business processing from internal and external stakeholders
Ensure timely resolution with proper root cause analysis
Prepare and analyze MIS reports related to new business logins, processing, and conversion
Track key metrics such as volumes, TAT, pendency, and productivity

Work Experience

5+ years in Life insurance operations

Essential Qualification

graduate

Preferred Skills
Product and process knowledge along with good awareness about internal systems Life Asia , TEBT
Vendor management
Analytical skill set must
Should posses valuable communication skills and interpersonal skills
Efficient in handling MS Office
Valuable networking and relationship skills.
Presentation and Analytical Skills
Project management skill-should have worked in Project

📌 Deputy Manager Customer Operations Mumbai
🏢 HDFC Life
📍 Mumbai