Location: Aerocity, Delhi (Lenskart Office)

Work Model: Onsite (5 Days a Week)

Shift: 24x7 Rotational Shifts (9-hour shifts)

Key Responsibilities:
Monitor infrastructure, applications, services, dashboards, and alerts.
Perform first-level analysis and triage of infrastructure and application incidents.
Validate alerts and distinguish actionable incidents from false positives.
Troubleshoot common L1 issues using documented SOPs and runbooks.
Perform basic DevOps operational activities and health checks.
Initiate incident/bridge calls for critical or high-priority incidents.
Identify the probable impacted component and engage the appropriate support team.
Page and escalate incidents to DevOps, application, infrastructure, cloud, or network teams.
Track incidents through acknowledgment, escalation, handover, and resolution.
Maintain accurate incident timelines, shift logs, and handover notes.
Follow defined escalation matrices and ensure SLA-based escalation.




Perform shift handovers with transparent visibility of open incidents and pending actions.
Assist with routine operational tasks that can be executed through approved SOPs.
Identify recurring alerts/issues and highlight them for problem management and automation.

Preferred Skills:
Basic understanding of Linux and Windows environments.
Understanding of cloud infrastructure and services, preferably AWS/Azure/GCP.
Familiarity with monitoring and observability tools.
Basic knowledge of networking, DNS, HTTP/HTTPS, APIs, load balancers, and troubleshooting.
Basic understanding of DevOps concepts, CI/CD, containers, and Kubernetes.
Familiarity with incident/ticket management tools.
Ability to read logs and perform initial root-cause isolation.
Robust communication and incident coordination skills.
Comfortable working in a 24x7 rotational-shift workplace.

📌 Noc Engineer Devops New Delhi
🏢 Code Vyasa
📍 New Delhi