Position Overview

The person holding this role would be required to manage mainly the SaaS Application being used within Jeebly, including but not limited to CRM / Help Desk or service desk management tools / Call Center Applications (Zoho, FreshWorks, FreshSales, FreshDesk & Genesys), and assist Jeebly to make full use of such applications to ensure maximum productivity & process efficiency.

Role & responsibilities
Manage the overall CRM platform, set up users, customize fields, ensure data integrity, and build process automations.
Design, build, and maintain complex automated workflows, integrations (APIs), and custom scripts for marketing, sales, and service across Jeebly. Creation of automated sequences for lead handoffs, follow-ups, onboarding, customer service & much more.
Focuses on automating the sales pipeline, lead scoring, forecasting, and sales performance tracking.
Manage marketing automation platforms, email campaign setup, lead nurturing sequences, and campaign tracking.
Implements chatbots,



automated support tickets, and service workflows to enhance customer support efficiency across Jeeblys ecosystem.
Ensure data integrity, automate data entry processes, data cleansing and syncing across systems for a unified clean view for decision making.
Set up automated dashboards to track performance and insights.
Connecting the CRM & other applications with business tools to ensure unified views for the leadership teams.
Training users on new automated processes and systems.

Preferred candidate profile
Bachelors degree in Business, Engineering, or a related field; MBA preferred.
3–6 years of experience in implementation and process automation roles.
Robust analytical and communication skills.
Ability to work collaboratively in a quick-paced, target-driven workplace.
Attention to detail and commitment to delivering high-quality work.

📌 Associate Manager Process Automation Noida
🏢 Jeebly Technologies
📍 Noida