We are looking for a proactive and customer-focused Customer Support Executive to join our growing restaurant chain. The ideal candidate should have excellent communication skills, a customer-first attitude, and prior experience handling customer interactions in the restaurant or hospitality industry.

Key Responsibilities
Handle customer inquiries, complaints, and feedback via phone, WhatsApp, email, and social media.
Resolve customer issues promptly while ensuring high levels of customer satisfaction.
Coordinate with restaurant managers and outlet teams for timely issue resolution.
Record and track customer complaints and ensure proper follow-up until closure.

Eligibility Criteria
Minimum 2 years of experience in the restaurant or hospitality industry (Mandatory).
Excellent verbal and written communication skills in English, Hindi.




Solid problem-solving and conflict-resolution abilities.
Ability to remain calm and professional while handling difficult situations.
Good computer skills and familiarity with MS Office, WhatsApp Business, and email.
Experience with restaurant POS systems or customer support software will be an added advantage.

What We Offer
Competitive salary based on experience
Growth opportunities opportunities within a rapidly expanding restaurant chain
Supportive and professional work workplace
Performance-based incentives

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive – Restaurant Chain Pune (India)
🏢 Spice Group Hotels
📍 India