Job DescriptionAbout the Role

NWe're looking for a Product Support Engineer who thinks like an engineer, communicates like a PM, and isn't afraid to own the messy middle between "customer reported a bug" and "engineering shipped a fix." You'll be our first line of defence in product support, keeping releases predictable and turning customer friction into a well-managed enhancement pipeline. If you like bringing order to fast-moving processes and translating cleanly between customers, support, and engineering, this is your kind of team.

NWhat you'll do

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- Own testing and release documentation - build and maintain test plans, release notes, and QA checklists that keep every deployment predictable
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- Be the first line of defence in product support - triage incoming issues, reproduce bugs, and separate genuine defects from usage gaps before they reach engineering
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- Manage product onboarding and documentation - create and maintain onboarding flows, help docs,



and internal knowledge bases
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- Manage the enhancement pipeline for the product - collect, prioritize, and track feature requests and improvements from support tickets through to shipped releases
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nWhat you bring

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- 4-6 years of experiencein testing and workflow management, ideally in a fast-scaling startup environment
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- Robust project management and communication skills - able to translate between customers, support, and engineering without losing information in the handoff
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- A track record of scaling processes - you've taken something ad hoc and made it repeatable at better scale
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- Hands-on experience with SQL, Linear, and testing frameworks
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- Experience with test automation using Playwright and Selenium
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- Exposure to Python and data visualization tools
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📌 Founding Product Support Engineer (Bengaluru)
🏢 Silq
📍 Bengaluru