Role & responsibilities

KEY RESPONSIBILITIES

SKILLS & QUALIFICATIONS
Provide L2/L3 production support for IBM Sterling OMS, including incident triage, root cause analysis, defect resolution, and business continuity support.
Manage and troubleshoot integration between Sterling OMS and enterprise systems (ERP, eCommerce, WMS, TMS) via REST/SOAP APIs, XML/XSLT, IBM MQ, and EDI.
Monitor and support end-to-end order lifecycle flows across order capture, fulfilment, shipment, invoicing, returns, and cancellations.
Support service request, incident, problem, and change management activities in line with SLA/KPI commitments.
Maintain runbooks, SOPs, knowledge articles, support documentation, and known error records for recurring issues and operational readiness.
Support deployment validations, hypercare, post-go-live stabilisation, and continuous improvement enhancements aligned to omnichannel operational goals.
Understand client requirements, configure and implement IBM Sterling OMS covering order lifecycle.
Manage SIT, UAT, and regression test cycles; triage and resolve pipeline, agent, and interface failures using Sterling diagnostic tools.




Develop Java/J2EE customisations, custom APIs, agents, and pipelines to extend/enhance Sterling OMS functionality aligned to business requirements.
Build Jasper/BIRT reports and Order Hub dashboards; support Call Center and Store fulfilment module configurations.
34 years of hands-on IBM Sterling OMS implementation experience, including at least one full lifecycle delivery.
Mandatory: IBM Sterling OMS Technical and/or Functional Certification (IBM Certified preferred).
Robust proficiency in Java/J2EE, Sterling OMS configuration, pipeline/agent design, and DOM rules.
Working knowledge of XML/XSLT, SQL/DB2, IBM MQ, WebSphere Liberty, and REST/SOAP API integration.
Familiarity with Order Hub, Call Center, Sterling Store, omnichannel capabilities (BOPIS, SFS, OIS), and EDI flows.
Agile delivery experience; robust stakeholder communication, technical documentation, and QA skills.
Bachelor's degree in Computer Science, Supply Chain, Information Systems, or related discipline.

📌 Sterling Oms Consultant Hyderabad
🏢 Cloudxtreme
📍 Hyderabad