We are hiring a Tele callers for our Customer Experience team at Stanza Living. The role involves managing resident queries post-onboarding, driving renewals, and ensuring high satisfaction scores through timely resolution and follow-up.
Key Responsibilities:
Make outbound calls to existing residents for stay feedback and check-ins
Handle inbound queries on billing, maintenance, and services
Resolve resident complaints and escalate unresolved issues to concerned teams
Drive lease renewals through proactive follow-ups
Maintain accurate records in CRM after every call
Coordinate with operations teams to close issues within TAT
Meet daily/weekly call and resolution targets.
📌 Telecaller After Sales Gurugram
🏢 Stanza Living
📍 Gurugram
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