Key Responsibilities

Incident & Problem Management
Own end‑to‑end resolution of incidents escalated from L1.
Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
Actively participate in or lead Major Incident (MI) bridges.
Perform RCA and implement permanent fixes.
Identify recurring issues, trends, and preventive actions.

Change, Release & Operational Readiness
Review and support production changes related to applications/middleware.
Perform post‑change validation and production checkouts.
Highlight risks related to Java versions, certificates, dependencies, and configurations.
Ensure applications meet availability, performance, and resilience targets.

Monitoring, Automation & Maintenance
Monitor application health, performance metrics, and system behavior.
Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
Improve monitoring dashboards, alerts, and observability coverage.
Maintain and update runbooks, SOPs, and KB articles.

Collaboration & Stakeholder Communication
Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.




Serve as the primary operational contact for assigned applications.
Provide transparent technical updates during incidents and changes.

Skills & Qualifications

Technical Skills
Strong Java and .Net fundamentals and troubleshooting.
Strong Unix/Linux and networking skills.
Scripting (Shell/Python/PowerShell) – development & optimization.
Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
Solid understanding of ITSM processes (Incident, Problem, Change).
Experience in RCA, DR validation, and resilience operations.

Soft Skills
Strong analytical and problem-solving capabilities.
Ownership mindset and ability to handle high pressure issues.
Explicit communication with stakeholders at all levels.

Experience & Education
3–6 years in application support, production operations, or ARO.
Bachelor’s degree in engineering, Computer Science, or equivalent.

Working Conditions
Rotational shifts including nights/weekends/holidays.
Fast-paced workplace with multiple priorities.
Hybrid working model

📌 Application Support Specialist Pune
🏢 Ensono
📍 Pune