Position Title: SENIOR MANAGER RETAIL OPERATIONS

Reports to: Team head Retail Experience (South)

Location: Bengaluru

Position Summary:
Drive sales, profitability, and operational excellence across FP and FOC stores.
Maximize store performance, productivity, and customer experience.
Lead regional business development and expansion initiatives.
Ensure consistent brand and operational standards across stores.
Recruit, coach, and develop high-performing retail teams.
Partner with franchisees and stakeholders to drive sustainable growth.

Key Objectives:
Ensure excellent customer service and smooth operations across PUMA stores.
Manage manpower planning and recruitment of Store Managers.
Drive sales, business development, and customer experience initiatives.
Monitor inventory, competitors, pricing, and market trends.
Lead and develop Store Managers to improve store performance.
Manage promotions, discounts, and retail initiatives.




Identify current properties and business prospects.
Coordinate with franchise partners and institutional clients for growth opportunities.

Key Performance Indicators:
NetSales
Achieving KPIs
Discounts
Number of institutional tie-ups
Generate revenue
Meeting targets

Organizational relationships:
Internal: Projects, IT, Marketing, Strategy, Retail, Finance and HR.
External: : Schools/institutes/Fitness Channels, Store managers, transporters and Local management.

Eligibility Criteria And Functional Competencies Required:
Excellent communication skills.
At least 5+ years experience in sales and/or management.
Must have a bachelor's degree in business, marketing, finance or related field.
Willing to travel up to 75 percent of the time.
Solid analytical skills.
Proven track record of meeting sales target.

📌 Senior Manager Retail Operations Bengaluru
🏢 Puma
📍 Bengaluru