Application Support Engineer

Role Overview

We are seeking an Application Support Engineer with solid exposure to OpenShift, Postgres/Oracle, and Splunk, and proven experience in incident management and problem management processes. The role involves providing Level 2 support for business applications, with opportunities to scale up to Level 3 responsibilities.

Key Responsibilities
Provide Level 2 support for business applications, with potential to handle Level 3 tasks.
Work independently across rotational shifts and night shifts.
Diagnose and resolve applicationrelated issues, escalating complex cases when required.
Collaborate with IT teams and vendors for system updates, patches, and enhancements.
Assist with user onboarding, training, and documentation.
Monitor application performance to ensure uptime and reliability.




Manage service requests through GSN.
Ensure data integrity, security, and compliance standards are maintained.

Required Skills & Experience
5+ years of experience in application support, troubleshooting, and issue resolution.
Exposure to incident management and problem management processes.
Experience supporting applications developed on Java or Python.
Robust knowledge of databases (Postgres SQL, Oracle), operating systems (Windows/Linux), and networking basics.
Ability to support applications running on OpenShift and Azure technologies.
Familiarity with ITIL processes and ticketing systems.
Solid analytical, problemsolving, and communication skills.

📌 Application Support Engineer Bengaluru
🏢 TechForce Services
📍 Bengaluru