About VMax

At VMax, we foster a culture of innovation, risk-taking, and idea exploration. We are builders at heart, constantly seeking new prospects, daring to dream big, and embracing challenges to transform ideas into reality. Our mission is to positively impact billions of lives through cutting-edge solutions and groundbreaking technology.
Support clients by understanding their needs and resolving concerns.
Ensure a smooth client experience through proactive communication and coordination with internal teams.
Collect feedback, manage escalations, and contribute to client retention.

Key Responsibilities :
Communicate with clients to understand concerns and requirements.
Conduct welcome calls to capture client goals and expectations.
Proactively reach out to clients for feedback and experience checks.
Resolve client issues/escalations within defined timelines.
Coordinate with Coaches and internal teams for issue resolution.
Follow up on unresolved concerns until closure.
Conduct exit calls with non-renewing clients to gather insights.
Identify recurring client concerns and share feedback with relevant teams.
Maintain accurate records of client interactions and feedback.




Adhere to defined processes, SLAs, and service standards.
Share regular updates/reports on client feedback and escalations.

Key Performance Areas :
Client Satisfaction &
Engagement
Welcome Call Completion
Exit Call Completion &
Insights
Issue &
Escalation Resolution Time
Client Retention
SLA Compliance
Follow-up &
Closure

Requirements :
1–3 years of experience in Customer Service, Client Success, or a similar B2C role.
Robust communication and interpersonal skills.
Excellent listening, problem-solving, and follow-up abilities.
Ability to handle challenging client conversations professionally.
Basic knowledge of MS Office / Google Workspace.
Experience in the fitness, Wellness, or Healthcare industry preferred.
Bachelor’s degree in any discipline.

Key Skills
Customer Service
Communication &
Active Listening
Problem Solving &
Escalation Handling
Client Feedback &
Retention
Coordination &
Follow-up

Pay: ₹192,000.00 - ₹240,000.00 per year

Work Location: In person

📌 Client Success Executive Coimbatore
🏢 VMax Wellness
📍 Coimbatore