Position: CRM Executive

Department: Customer Relationship Management

Industry: Real Estate

JD
Handle customer queries and maintain regular communication.
Manage customer data, booking details, and documents in CRM software.
Coordinate with Sales, Accounts, Legal, and Site teams for customer-related matters.
Handle bookings, allotment, payment, demand letters, receipts, and documentation.
Maintain accurate records of customer payments, outstanding amounts, and installments.
Follow up with customers for pending payments and required documents.
Prepare and share payment reminders, demand letters, and other customer communications.
Coordinate possession, registration, handover, and other post-sales activities.
Resolve customer complaints and ensure timely issues clouser .
Maintain proper records of customer interactions, complaints, and follow-ups.




Prepare daily/weekly/monthly CRM reports for management.
Ensure customer information is updated accurately in the CRM system.
Coordinate with customers regarding site visits, meetings, documentation, and project updates.

Required Skills
Good communication and customer-handling skills.
Good knowledge of MS Excel and MS Word.
Experience with CRM software is preferred.
Positive follow-up and coordination skills.
Solid documentation and record-keeping ability.
Ability to handle multiple customers and tasks simultaneously.
Good problem-solving and interpersonal skills.

Pay: ₹20,000.00 - ₹35,000.00 per month

Perks
Health insurance

Work Location: In person

📌 Crm Executive Faridabad
🏢 Arttech affordable housing
📍 Faridabad