Key Responsibilities
Manage client relationships from order placement to payment collection.
Ensure proper follow-up with clients and address their requirements promptly.
Provide effective after-sales support and maintain long-term client relationships.
Regularly collect and understand client feedback to improve service quality.
Handle client queries, complaints, and concerns and ensure timely resolution.
Coordinate with internal teams to resolve client-related issues.
Provide clients with accurate information and support regarding company products and services.
Act as the primary point of contact for assigned clients.
Proactively follow up with clients to ensure satisfaction and retention.
Escalate critical issues to the concerned department/management when required.
Maintain regular communication with clients and ensure all commitments are followed through.

Key Skills & Qualifications
Graduate in any discipline.
Excellent verbal and written communication skills.




Solid follow-up and coordination skills.
Positive and proactive attitude.
Positive problem-solving and client-handling abilities.
Ability to communicate confidently with clients and internal teams.
Thorough understanding of company products/services.
Valuable knowledge of MS Office and basic computer applications.
Willingness to learn and take ownership of client requirements.

Important Requirement
The CRM will be required to interact with the Managing Director 2–3 times a week to understand client concerns and discuss strategies for client retention and satisfaction.

Benefits:
Health insurance
Leave encashment
Provident Fund

Work Location: In person

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits
Health insurance
Leave encashment
Paid time off
Provident Fund

Work Location: In person

📌 Crm Executive Karnal (India)
🏢 IDEATE INFORMATICS
📍 India