6 days work from office
Rotational Shifts
No Cab

About Green SM India

Green SM India is committed to providing protected, reliable, and sustainable electric mobility solutions. We are looking for customer-focused professionals who are passionate about delivering exceptional customer experiences and resolving customer concerns efficiently.

Key Responsibilities
Handle inbound and outbound calls from customers and driver partners.
Respond to customer queries through voice, email, chat,and social media channels.
Assist customers with ride bookings, cancellations, fare-related queries, refunds, app-related issues, and service information.
Support driver partners with onboarding, account-related concerns, trip issues, incentives, and operational queries.
Investigate customer complaints and coordinate with internal teams for timely resolution.
Escalate complex or critical cases to the relevant departments while ensuring timely follow-up.




Accurately document customer interactions and case updates in CRM/Helpdesk systems (Freshdesk or similar).
Adhere to defined SLA, quality standards, and productivity targets.
Deliver excellent customer service while maintaining professionalism and empathy.
Stay updated on company policies, products, and process changes.

Requirements
Graduate in any discipline.
2 to 5 years of experience in Customer Support, BPO, Call Center, Helpdesk, or Customer Service.
Excellent verbal and written communication skills in English and Hindi (additional regional language is an advantage).
Experience in Voice, Email, Chat, or Social Media Support is preferred.
Basic knowledge of CRM/Helpdesk tools (Freshdesk,Zendesk, Salesforce, etc.) and MS Office.
Strong problem-solving and conflict-resolution skills.
Ability to multitask and work effectively in a quick-paced workplace.
Willingness to work in rotational shifts, weekends.

📌 Customer Service Specialist 6 Days Work From Office, No Cab, 24*7 Gurugram (India)
🏢 Green Sm
📍 India