We are looking for a friendly and customer-focused Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience.
Key Responsibilities
Handle inbound customer calls and queries.
Understand customer concerns and provide appropriate solutions.
Follow up with customers when required.
Maintain customer records and update CRM/system.
Coordinate with internal teams to resolve customer issues.
Maintain daily reports and support records.
Requirements
Fresher to 2 years of experience in customer support/telecalling.
Valuable verbal and written communication skills.
Basic computer and MS Excel knowledge.
Positive attitude and problem-solving skills.
Ability to handle customers professionally.
Freshers with good communication skills are welcome to apply