Role & responsibilities
Manage and maintain relationships with assigned homeowner accounts.
Serve as the primary point of contact for homeowner queries, concerns and requests.
Ensure timely resolution of issues while delivering exceptional customer experience.
Coordinate with internal teams to address operational, service and property-related concerns.
Build robust homeowner relationships to drive engagement and long-term retention.
Proactively monitor account health and identify opportunities to improve customer satisfaction.
Maintain accurate records of interactions, follow-ups and resolutions in CRM systems.
Support onboarding and ongoing account management activities.
Work closely with stakeholders to minimize churn and improve retention metrics.




Prepare regular reports and updates related to homeowner feedback and account performance.

Preferred candidate profile
Bachelors degree in Business, Hospitality, Customer Service or a related field preferred.
2+ years of experience in customer success, account management, customer support or hospitality operations.
Excellent verbal and written communication skills.
Solid problem-solving and conflict-resolution abilities.
Ability to manage multiple accounts and work in a fast-paced setting.
Comfortable working remotely and independently in a fast-paced 6-day work environment.
Proficiency in CRM tools and MS Office applications.

📌 Customer Success Coordinator Gurugram (India)
🏢 OYO
📍 India