Hi,

We have an opportunity for CSA at HYderabad Location

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities
Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
Update customer health information when applicable based on negotiation and discussions with the customer
Create renewal offers/quotes based on contract information, customer usage, and company direction
Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
Negotiate contract terms and pricing with guidance from relevant internal departments and management
Maintain and update account information in CRM
Refer potential opportunities for expansion to our Sales team
Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Drive & Discipline ability to focus and work hard to achieve the right results.




Customer Focus - Enthusiastic about making clients successful.
Integrity high ethical standards and doing the right thing even when others aren’t looking.
Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
Detail-orientation – be thorough and consistently deliver high-quality work

Qualifications Renewals Management or Account Management in the software industry
Knowledge of CRM systems, preferably Salesforce: The Customer Company
Knowledge and experience reviewing and comprehending contract terms, preferably in software.
Ability to work in a quick-paced workplace.
Ability to work cross-functionally with other departments and team members.
Comfortable in a highly autonomous role with robust organizational skills
Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
Excellent interpersonal and written and oral communication skills.
Preferred qualifications:
Salesforce: The Customer Company or any CRM experience
Experience working for a software company in the renewals or customer success department.

📌 Customer Success Analyst Hyderabad
🏢 Insightsoftware
📍 Hyderabad