Job Brief

We are looking for a proactive and results-driven Customer Success Manager to guide our clients through their lifecycle journey, foster deep product engagement, and secure account renewals. You will act as a trusted advisor and the voice of the customer, bridging the gap between our clients and internal teams.

Key Responsibilities
Onboarding & Adoption: Guide new clients through a seamless onboarding process and drive quick time-to-value.
Relationship Management: Build solid, long-lasting partnerships by conducting regular check-ins and Quarterly Business Reviews (QBRs).
Retention & Growth: Monitor account health metrics to reduce churn, identify upsell/cross-sell prospects, and manage renewals.
Issue Resolution: Proactively identify and solve moderately complex customer problems by coordinating with technical support and product teams.




Customer Advocacy: Represent customer feedback internally to help shape product enhancements and company strategy

Required Skills & Qualifications
Experience: 5+ years of experience in customer success, account management, or a client-facing role.
Education: Bachelor’s degree in business, communications, or a related field.
Communication: Exceptional verbal, written, and active listening skills.
Technical Aptitude: Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms.
Problem-Solving: Strong analytical capabilities to interpret customer usage data and offer strategic solutions.

📌 Customer Success Manager Anand
🏢 Vidya Wires
📍 Anand