We are looking for a Customer Support Executive to help customers with their orders, queries, and issues. You will communicate via WhatsApp and calls to ensure a smooth shopping experience.

Role & responsibilities
Respond to customer queries on WhatsApp, calls, and emails.
Help with order placement, tracking, cancellations, and returns.
Resolve complaints, refunds, and product-related concerns.
Provide product information and assist customers in making the right choice.
Follow up on pending issues and escalate if needed.
Coordinate with the warehouse and shipping team to solve delivery issues.
Handle customer inquiries on social media (Instagram, Facebook).

Preferred candidate profile Experience: 1+ years in customer support (eCommerce preferred).

Education: No specific degree required just a willingness to learn!

Skills:
Excellent Verbal & Written communication in English
Basic knowledge of WhatsApp Business
Comfortable using online tools (CRM)
Patience and problem-solving skills.

Perks and perks Versatile Timings, Casual Clothing & Monthly Parties

📌 Customer Support Executive Ecommerce Nagpur (India)
🏢 Evolution Technologies
📍 India