We are looking for a Customer Support Executive who will be responsible for assisting customers, addressing their queries and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple queries professionally.

Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Understand customer requirements and provide appropriate information.
Resolve customer concerns and complaints professionally and escalate issues when required.
Coordinate with different departments to address customer requirements.
Maintain accurate records of customer interactions, follow-ups, and resolutions.
Ensure timely follow-up with customers.
Collect customer feedback and communicate recurring issues to the relevant teams.
Maintain a professional and positive relationship with customers throughout their journey.
Support the team in improving customer satisfaction and retention.

Requirements
Bachelor's degree in any discipline.
Excellent verbal and written communication skills.
Good interpersonal and customer-handling skills.




Knowledge of MS Office & Google Workspace.
Ability to communicate professionally through phone, email, and WhatsApp.
Strong follow-up and coordination skills.
Ability to work independently as well as in a team.
Prior experience in customer support, telecalling, education, or sales will be an advantage.

What We Offer
Professional and supportive work workplace
Learning and growth opportunities opportunities
Exposure to the education and technology industry
Performance-based incentives, where applicable
Prospects to develop customer relationship and communication skills

Work Location: Ulloor, Trivandrum, Kerala Working time: 9 AM - 6 PM

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate
Ulloor, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
Are you willing to work from office in Trivandrum?

Education:
Bachelor's (Preferred)

Experience:
Customer Support: 1 year (Required)

Language:
Malayalam and English (Preferred)

Work Location: In person

📌 Customer Support Executive Ulloor
🏢 Cokonet
📍 Ulloor