Job Summary

We are looking for a Customer Support Executive to be the first point of contact for patients, attendants and customers. The candidate will be responsible for handling enquiries, appointments, service-related concerns and complaints while ensuring a positive and seamless patient experience.

The role requires excellent communication, empathy, patience and solid coordination skills, particularly when interacting with patients and their families.

Key Responsibilities
Handle inbound and outbound calls from patients, attendants and customers.
Respond to customer queries related to hospital services, departments, doctors, appointments, diagnostics and other healthcare services.
Schedule, reschedule and cancel appointments accurately through the hospital system.
Provide appropriate information regarding consultation, diagnostic services, timings and service procedures.
Understand patient concerns and provide timely and appropriate resolutions.




Handle complaints professionally and escalate clinical or sensitive issues to the concerned department.
Coordinate with OPD, Nursing, Billing, Diagnostics, Pharmacy, Insurance, Medical Records and other departments for resolution of patient queries.
Follow up on pending requests, complaints and service issues until closure.
Maintain accurate customer/patient interaction records in CRM / HIS / hospital software.
Conduct follow-up calls to understand patient satisfaction and service experience.
Maintain confidentiality of patient information and follow hospital policies and procedures.
Ensure excellent customer service and contribute towards improving the overall patient experience.
Prepare daily/weekly reports related to calls, enquiries, complaints, appointments and service requests.
Meet defined service quality, response time, productivity and customer satisfaction.

📌 Customer Support Executive Chennai (India)
🏢 Kauvery Hospital
📍 India