Department: Customer Care Executive

Industry: Hair Transplant, Plastic Surgery & Aesthetics

Experience: 1–3 Years preferred

Employment Type: Full-Time

Reporting to: CRM Manager

About the Role To handle patient enquiries through calls and digital channels, generate and qualify leads, schedule consultations, conduct timely follow-ups and ensure accurate lead management to support patient acquisition and revenue growth.

Key Responsibilities
Handle incoming and outgoing calls from new and existing patients.
Respond to enquiries related to hair transplant, plastic surgery and aesthetic treatments.
Understand patient requirements and appropriately qualify leads.
Schedule and confirm doctor consultations and appointments.
Follow up with new leads, missed calls, old leads, enquiries and pending appointments.
Maintain professional communication and provide accurate information as per approved company guidelines.
Ensure 100% source capture for every enquiry.
Update all calls, enquiries, appointments, follow-ups and outcomes accurately in CRM.
Coordinate with Counsellors, Doctors and Front Desk regarding appointments and patient requirements.
Send appointment confirmations and reminders through approved communication channels.




Track no-shows and reschedule appointments wherever required.
Escalate significant patient concerns, complaints or service issues to the reporting manager.
Protect patient data and maintain complete confidentiality; company-provided SIM/communication channels must be used for patient contacts.
Achieve assigned daily, monthly lead, appointment and conversion targets with attractive pay + monthly incentives
Prepare daily closing reports and highlight key issues or pending follow-ups.
Key Skills & Competencies
Excellent telephone and communication skills
Good listening and patient-handling skills
Persuasive and positive approach
Robust follow-up discipline
Target-oriented and proactive
Good computer and CRM knowledge
Attention to detail and data accuracy
Skilled conduct, patience and confidentiality
Languages Known - English, Hindi, Telugu
Immediate Joiners
Candidates must carry ID Proof, an educational certificates.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits
Provident Fund

Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:
Higher Secondary(12th Pass) (Required)

Work Location: In person

📌 Customer Care Executive Hyderabad
🏢 Redefine Hair Transplant u0026 Plastic Surgery Center
📍 Hyderabad