Handle customer enquiries, feedback, complaints, and service requests professionally.
Maintain regular communication with customers before, during, and after their tours.
Coordinate with Sales, Operations, Ticketing, Visa, and other departments to resolve customer issues.
Follow up on bookings, tour confirmations, payments, amendments, cancellations, and other customer requirements.
Ensure timely resolution of customer complaints and maintain a high level of customer satisfaction.
Collect and maintain customer feedback and identify areas for service improvement.
Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
Conduct post-tour follow-ups to obtain feedback and encourage repeat business.
Assist customers with travel-related information and provide appropriate guidance when required.




Handle escalated customer issues and coordinate with the concerned HOD/management for resolution.
Ensure all customer communications are explicit, courteous, accurate, and timely.
Build and maintain solid relationships with existing and potential customers.
Support the team in achieving customer satisfaction and retention targets.
Prepare periodic reports on customer feedback, complaints, and service-related issues.
Adhere to company policies, service standards, and confidentiality requirements.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages
Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Relation Executive Cre Kaloor
🏢 Somans Leisure Tours India
📍 Kaloor