Handle customer enquiries through calls and other communication channels.
Understand customer requirements and provide appropriate information.
Follow up with leads and prospective customers.
Build and maintain positive customer relationships.
Explain products/services and assist customers in making informed decisions.
Generate sales opportunities and support the business development process.
Maintain regular follow-ups and update customer records.
Coordinate with internal teams to ensure smooth customer service.
Collect customer feedback and identify prospects for improvement.