Customer Relationship Executive (CRE)

Experience: 6 Months – 2 Years (Automobile Industry Preferred)

Job Summary

We are looking for a Customer Relationship Executive (CRE) to enhance customer satisfaction and ensure a seamless customer experience. The ideal candidate will handle customer interactions, coordinate with internal teams, manage customer feedback, and maintain strong relationships with clients.

Key Responsibilities
Handle customer calls, emails, and walk-in inquiries professionally.
Coordinate with Sales, Service, and Parts teams for effective resolution of customer concerns.
Manage customer follow-ups and ensure timely closure of complaints.
Maintain customer records, feedback forms, and showroom reports.
Conduct post-delivery customer follow-ups and collect feedback.
Ensure a positive customer experience and convert customer concerns into satisfaction.
Introduce customers to relevant team members during vehicle delivery.




Monitor customer flow and support showroom operations.
Maintain reception and showroom areas in a clean and organized manner.

Requirements
Graduate in any discipline.
Good communication and interpersonal skills.
Basic knowledge of MS Office and email communication.
Customer-centric approach with strong problem-solving skills.
Ability to handle multiple tasks and work in a fast-paced workplace.
Prior experience in automobile dealerships will be an added advantage.

Perks
Competitive salary package.
Career growth opportunities.
Skilled and supportive work setting.

Interested candidates can apply through Indeed or contact us for further details. Pay: ₹3.60 - ₹4.20 per year

Benefits
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Mumbai City
🏢 GM infotech
📍 Mumbai