Role Overview

We are looking for a customer-focused professional to manage relationships with existing customers, conduct completed-project site visits, coordinate issue resolution with the Care Team, and generate referral leads.

Key Responsibilities
Visit completed projects and meet customers along with the Care Team.
Review sites, identify snags/issues, and coordinate with the Care Team for timely resolution.
Build and maintain strong relationships with existing customers.
Identify and generate referral leads through customer and site visits.
Ensure a positive post-project customer experience.
Maintain regular follow-ups and records of customer interactions and referrals.
Complete approximately 1820 site visits per week.

Key Skills




Excellent communication and interpersonal skills.
Robust relationship-building ability.
Customer-centric approach and problem-solving skills.
Positive coordination and follow-up skills.
Comfortable with extensive in office travel and weekend working.

Candidate Profile
3+ years of experience in customer relationship management, sales, business development, customer success, or similar customer-facing roles.
Strong face-to-face customer engagement skills.
Immediate joiners preferred.

📌 Customer Relationship Executive Chennai (India)
🏢 HomeLane
📍 India