A potential candidate who can drive and handle outbound contact centre to manage emails received form the customers for service and requests.
What does the job entail?
The job will include driving performance, compliance and desired productivity from the contact centre namely:
Manage Response TAT and Productivity
Ensure quality of response - >90% scores
Ensure 100 % OTC resolution on T-day and > 90% Resolution of NOTC in 3 days
Drive process changes through continuous process improvements
Handle NFTR cases
Work Experience
4+ years
Essential Qualification
Graduate
Preferred Skills
Handling MIS, Call centre Management, Stakeholder Management.