Job Description
Job Profile:
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nThe role will be responsible for implementing SFE process, optimizing field efforts, sales performance, driving strategic customer engagement, performance management and managing critical sales enablement systems.
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nKey Responsibilities:
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n1. SFE Framework Implementation
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Develop and execute a comprehensive Sales Force Effectiveness strategy tailored to Emerging Markets and Australia in collaboration with Central SFE Team.n
Drive process-centric customer engagement through:n
Regular communication and update mechanismsn
Strategic customer segmentation and targeted approachn
Continuous monitoring and refinement of engagement strategiesn
Create and implement best practices for sales team performance optimizationn

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n2. CRM System Management
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System Administrationn
Oversee complete CRM system lifecycle managementn
Ensure system reliability, performance, and continuous improvementn

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nMaster Data Management
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Act as adminn




Maintain and update master data with highest accuracyn
Implement data governance protocolsn
Design and deliver comprehensive CRM system training programsn
Develop user guides and support documentationn
Monitor user adoption and system utilization metricsn

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n3. Incentive and Rewards Program Management
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Incentive Program Design and disbursement.n
Assist Central SFE develop creative incentive structuresn
Manage incentive program budgetsn
Incentive calculation and timely and accurate disbursementn
Implement incentive and target setting framework.n

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n4. Performance Management
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Manage sales management BI tooln
Generate excel dashboards, reports and updaten
Maintain sales, efforts and incentive records for audit.n

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n5. Cross-functional collaboration
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Collaborate with the Central SFE and manage activities as per the framework.n
Marketing, medical, analytics, SFE, Training, Supply

📌 Sfe Manager Mumbai
🏢 Cipla
📍 Mumbai