Job DescriptionKey Responsibilities

N· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

Nissues.

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- Diagnose and resolve advanced technical issues escalated from the L1 support team.
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- Install, configure, andmaintain operating systems, software applications, and system updates.
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- Perform root cause analysis to identify recurring technical problems and develop solutions.
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- Excellent in troubleshooting break/fix issues of windows and mac computers
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- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
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- Collaborate with IT team members on projects, upgrades, and implementations.
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- Maintain accurate records of work performed, issues, and resolutions using the company's
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nticketing system.

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- Provide remote support and troubleshooting for users working from home or in the field.
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- Train and mentor juniorsupport technicians as needed.
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- Ensure compliance with IT policies, security protocols, and best practices.
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- Perform routine maintenance and inspections to ensure optimal performance of equipment
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- Build and maintain solid relationships with end users and ensure user satisfaction
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nQualifications:

N· Associate's or bachelor's degree in information technology, Computer Science, or related

Nfield, or equivalent workexperience.

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- 2-4 years of experience in a desktop support or similar role.
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- Strong knowledge of Windows and Mac operating systems.
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- Proficiency with Microsoft Office Suite and other common software applications.
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- Experience with Active Directory, group policies, and user account management.
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- Familiarity with remotedesktop tools and support software.
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- Excellent problem-solving and analytical skills.
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- Strong communication and interpersonal skills.
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- Ability to work independently and as part of a team.
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- Relevant certificationssuch as CompTIA A+, Network+, or Microsoft Certified Desktop Support
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nTechnician (MCDST)are a plus

📌 Desktop Support Specialist (Faridabad)
🏢 SISL Global
📍 Faridabad