Job DescriptionGreetings from TCS
nTCS is hiring for Appian (only L3)
nExp: 8+ years
nLocation: Pan India
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Provide L3 production support for Appian applications.n
Analyze and resolve complex incidents, defects, and performance issues.n
Perform root cause analysis (RCA) and implement permanent fixes.n
Monitor application health and system performance.n
Troubleshoot Appian processes, interfaces, integrations, and data-related issues.n
Coordinate with L1 and L2 support teams for incident escalations.n
Manage application deployments and production releases.n
Support patching, upgrades, and platform maintenance activities.n
Ensure SLA compliance for incident and problem management.n
Perform capacity planning and performance optimization.n
Create and maintain knowledge articles, support documentation, and runbooks.n
Participate in on-call support and major incident management activities.n

nRequired Skills
nAppian Platform
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Appian BPMn
Appian Designern




Appian Process Modelsn
SAIL Interfacesn
Recordsn
Sitesn
Reportsn
Task Managementn
Expression Rulesn
Decision Rulesn
Appian Data Fabricn

nL3 Support Expertise
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Incident Managementn
Problem Managementn
Root Cause Analysis (RCA)n
Defect Analysisn
Production Supportn
Release Managementn
Change Managementn
Performance Tuningn
Log Analysisn
Platform Monitoringn

nIntegrations
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REST APIsn
SOAP Web Servicesn
Appian Web APIsn
SQL Databasesn
Oracle Databasen
SQL Servern
Active Directory / LDAPn

nTechnical Skills
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Appian Administrationn
Health Check Analysisn
Deployment Managementn
Appian Logs Troubleshootingn
Security Managementn
User Access Managementn
Process Performance Optimizationn
Database Troubleshootingn
Linux/Unix Basicsn

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