Job DescriptionJob Description

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- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
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- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
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- Walk customers/ Providenavigational support on self service portal
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- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
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- Place outbound calls tocustomers when required in line with Client / Company guidelines
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- Work productively whilst maintaining exceptional call/data quality standards in line with targets
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- Contribute to the team through open and regular communication with peers / supervisors
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- Adhere to all company or departmental policies and procedures (personnel and operational)
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- Keep the process repositories like DTPs, Knowledgebase,



SharePoint updated with the current process
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- Maintain regular and punctual attendance in line with company policies and procedures
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- Minimize customer complaints and escalations by providing exceptional service and call control
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nPreferred candidates

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- Fresher, 1-3 Years of experience only
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- Both side cab facility will be provided
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- willing to work in night shift
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- Excellent verbal and written communication skills
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- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
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- Shift will be in any ofUnited States of America time zones
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nLocation- Marathalli, Bengaluru

NPlease share your resume to Sonam.Srivastava@bcforward or WhatsApp me on (phone hidden)

📌 Customer Support Representative (Bengaluru)
🏢 BCforward
📍 Bengaluru