Job DescriptionAbout the job

NCustomer Support Executive delivers all aspects of support for TIGC products such as usability,

Ncontent search and answers to customers inquiries.

NThe Customer Support Executive will be providing effective and well-mannered support to

Ncustomers in relation to their product or service by Phone, Chat and Email. This includes active

Nfocus on enquiry resolution, a positive client centric demeanour always and ensuring that all the

Nvital action is taken to resolve a customer's query.

NYOUR DAILY TASKS

n· Respond to customer's enquiries relating to information, product and fault calls resolving

Nas many queries as possible on the first interaction

N· Take inbound and make outbound calls to resolve and/or route customers across service

Ndelivery.

n· Log and classify all calls and requests for assistance in the customer relationship

Nmanagement system

n· Filter and call out enquiries related to other aspects of the business and handover to the

Nappropriate department

N· Handle the resolution process for customers relating to data and applications for a

Nparticular product/s and contact

N· Coordinate enquiry resolution progress and proactively call customers with a status

Nupdate or resolution if queries cannot be resolved on initial interaction

N· Follow the appropriate procedures to respond to issues and update our customers when

Noutages of a major natureoccur

N· Call out problems affecting several customers or influencing the timely resolution of one

Ncustomer's enquiry,



including customer concerns to the team leader and other support,

Nsales, engineering, or resolver groups as appropriate

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- Recognize and raise recurring problems, inferior processes, or outdated procedures
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- Accept additional projects or areas of responsibility that will improve the team's
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nperformance

nWhat Do You Need To Bring

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- 2+ years of Email/Chat/Voice Process experience.
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- BA/ BS / BCom degree oreducational equivalent
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- Business level, both written and spoken fluency in English
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- Experience in a customer service or contact center environment preferred
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- The ability to learn and become specialists in products and develop a sound
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nunderstanding

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- Positive approach to undertake additional projects and responsibilities from time to time
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- Solid working knowledge of external systems, PC-based internet, and software
N

napplications (Internet, Microsoft Office - Outlook, Word, Excel)

N· Ability to work independently while making sound business decisions on case

Ninformation.

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- Well-developed sense of urgency and follow-through
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- Time Management and Adherence to schedules
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- Willingness to work hard and have fun doing it!
N

nCompetencies:

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- Customer Focus
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- Listening
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- Problem Solving
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- Composure
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- Drive for Results
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- Ethics and Values
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- Integrity and Trust
N

nENGLISH & HINDI Mandatory

NWorking Hours: Rotation shift & Week offs

NWork Location: Bangalore

📌 Customer Support Executive (Karnataka)
🏢 The Indian Garage
📍 Karnataka