We are seeking a Technical Client-Success Manager for an AI powered SaaS Platform.

nJob Profile:

nPre-Sales Solutioning

nPartner with Sales to understand customer challenges and define solution approaches.

nLead technical discovery sessions and solution workshops with customer stakeholders.

nDesign and deliver tailored Proof of Concepts (POCs) that demonstrate Beacon's capabilities.

nCreate high-level solution architectures, implementation plans, and effort estimates for prospective customers.

nCustomer Implementation & Onboarding

nLead end-to-end implementation projects from project kickoff through production go-live.

nTranslate customer business processes into functional solution designs and implementation requirements.

nCollaborate with AI Engineering teams to define solution requirements, review implementation progress, and validate technical deliverables against customer requirements.

nReview and validate workflows, agents, integrations, and overall solution behavior prior to customer acceptance.

nLead functional testing, identify solution gaps, and coordinate with Engineering to resolve issues.

nCoordinate UAT, production deployments, onboarding activities, and post-go-live hypercare support. Client Success

nLead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customer stakeholders to demonstrate business value, drive adoption, and identify expansion opportunities.

nServe as the primary technical advisor throughout the customer's lifecycle.

nGuide customers on solution best practices, implementation strategy, and platform adoption.

nDrive retention through consistent project outcomes,



and expansion opportunities by identifying additional use cases and demonstrating business value.

nGather customer feedback and collaborate with Product and Engineering teams to influence future product enhancements.

nProject Coordination

nManage implementation timelines, milestones, dependencies, risks, and stakeholder communication.

nPrepare solution documentation, implementation plans, meeting minutes, and customer-facing technical documents.

nCoordinate across Sales, Product, Engineering, and Customer teams to ensure successful project delivery.

nTechnical Client-Success Manager Requirements:

n3–6 years of experience in a customer-facing technical role within a SaaS organization, such as Client Success, Technical Account Management, Skilled Services, Solutions Consulting, Value Consulting, Technical Consulting, or Implementation Consulting.

nStrong solutioning mindset with the ability to translate business problems into scalable technical solutions.

nGood understanding of REST APIs, JSON, authentication mechanisms (OAuth, JWT, SSO), and enterprise application integrations.

nExperience reviewing and validating technical implementations, conducting UAT, and troubleshooting integration issues.

nExcellent stakeholder management, communication, presentation, and project coordination skills.

nExperience delivering enterprise SaaS implementations, customer workshops, and technical demonstrations.

nPreferred Qualifications

nExperience with AI platforms, Large Language Models (LLMs), workflow automation, or agent-based systems.

nExposure to enterprise applications such as HRMS, ERP, CRM, or Supply Chain solutions.

nFamiliarity with Agile methodologies, Jira, Confluence, and cloud platforms such as AWS, Azure, or GCP.

📌 Customer Success Manager (Hyderabad)
🏢 NetSysCon Consulting
📍 Hyderabad