Job DescriptionRole: Customer Service Advisor

NProcess: International Voice Process

NKey Responsibilities

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- Handle customer queriesfrom guests and hosts through calls majorly or other support channels if required.
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- Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.
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- Understand the customer's problem by asking appropriate probing questions.
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- Provide accurate resolutions using available knowledge bases, tools, and procedures.
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- Handle customer complaints with patience, empathy, and professionalism.
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- Investigate issues and escalate cases when required.
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- Communicate clearly andmaintain a positive customer experience.
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- Document every interaction accurately in the relevant systems.
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nEligibility

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- Undergrad & Graduates
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- Freshers & Experienced both
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- Willingness to work in rotational shifts (including night shifts)
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- Excellent English communication, both verbal and written.
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- Robust listening and comprehension skills.
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- Good problem-solving and decision-making ability.
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- Customer-focused and empathetic attitude.
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- Basic computer and internet skills.
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📌 Customer Service Representative (Bengaluru)
🏢 Concentrix
📍 Bengaluru