The Customer Relationship Executive (CRE) serves as the primary point of contact for prospective and existing clients. This role focuses on engaging inbound leads, explaining fitness and wellness offerings (such as EMS training and add-on recovery therapy), converting inquiries into studio visits, and maintaining accurate tracking systems across CRM, Excel, and Google Sheets.

Responsibilities

- Lead Management & Inbound Sales:

- Answer inbound calls and respond to inquiries generated through social media ads, referrals, and website visits.

- Proactively contact and engage with prospective clients to understand their personal health and fitness goals.

- Pitch subscription packages, membership plans, and complementary add-on services tailored to client needs.

- Service & Offerings Guidance:

- Educate prospective clients on Electro Muscle Stimulation (EMS) training and wellness services, including ice baths, saunas, and red light therapy.

- Provide detailed guidance regarding package structures, benefits, pricing, and studio locations.

- Conversion & Follow-Up:

- Execute consistent follow-up workflows until leads book and complete a trial visit at their preferred studio.

- Communicate client trial bookings and status updates directly to respective studio team leaders.





- Data Management & Reporting:



- Log and update every client interaction, call status, and lead stage in the CRM software.

- Maintain up-to-date tracking spreadsheets in Excel and Google Sheets.

- Perform additional operational duties assigned by management as needed.

Qualifications

Experience: 1–3 years of experience in inbound sales, telesales, customer relationship management, or lead consultation (experience in fitness, wellness, or hospitality is a plus).

Technical Skills: Hands-on experience updating and managing lead pipelines in CRM software, alongside intermediate proficiency in Microsoft Excel and Google Sheets.

Communication Skills: Excellent verbal and written communication skills with robust active listening and persuasive consultation abilities.

Sales & Consultation: Proven ability to present service packages, articulate health/wellness benefits, and address client inquiries or objections effectively.

Work Style: Self-motivated with strong time management, systematic follow-up discipline, and accurate record-keeping habits.

Education: Bachelor’s degree or equivalent practical experience in business, communications, marketing, or a related field.

📌 Customer Relationship Executive (Kochi)
🏢 Longefit.in
📍 Kochi