Job DescriptionWe are hiring an immediate Customer Experience Executive at Rasayanam to join our team on-site in Gurugram.

NIf you believe customer support isn't just closing tickets, but actively owning issues from first contact to complete resolution, this role is for you.

NRole Essentials:

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- Role: Customer Experience Executive
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- Location: Gurugram (In office / Office-based) | 6-days
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- Experience: 1–3 years in D2C / E-commerce Customer Support & Escalations
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- Compensation: Up to ₹4.5 LPA (Fixed budget)
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- Joining: Immediate joiners only
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nWhat You'll Be Doing:

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- Managing end-to-end inbound & outbound customer interactions across calls, WhatsApp, and email.
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- Handling order escalations, refunds, replacements, and RTO coordination with logistics partners.
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- Maintaining daily trackers, CSAT, FCR,



and CRM metrics.
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- Collaborating with warehouse, operations, and finance teams to solve customer pain points without unnecessary back-and-forth.
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nWho Should Apply:

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- You have solid hands-on experience handling calls, CRM/ticketing platforms, and basic Google Sheets/Excel reporting.
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- You communicate clearly, empathize with customers, and remain calm during escalations.
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- You can join immediately and work out of our Gurugram office.
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nHow to Apply:

NSend your updated resume to [email protected] with the subject line "Application: Customer Experience Executive - [Your Name]" or drop a direct message.

📌 Customer Experience Executive (Rewari)
🏢 Rasayanam
📍 Rewari