Job Title: Couture / Bespoke Sales Consultant Employment Type: Full-Time Location: Kalaghoda, Mumbai Experience: 2+ years ABOUT SDS by KUSHAL SHAH - SDS by KUSHAL SHAH is a men's luxury brand specializing in Prêt, Couture, and Bespoke.

- We focus on refined design aesthetics, craftsmanship, and service, creating a seamless balance between luxury and contemporary style.
- Rooted in an evolving yet timeless design philosophy, our collections reflect a consistent creative vision.
- Our parent company, SHEETAL, has been a pioneer in Indian fashion retail for over 50 years.
- Industry icons such as Hemant Trivedi, Manish Malhotra, and Aki Narula began their creative journeys at SDS before launching their own labels.

KEY RESPONSIBILITIES 1.

Store

Revenue & Sales Performance - Drive overall store revenue and ensure achievement of daily, weekly, and monthly targets

- Monitor individual and team sales performance and align with business goals
- Focus on high-value couture and bespoke sales, especially wedding and occasion wear
- Track and improve Average Order Value (AOV) through complete look selling
- Analyse sales data to identify growth opportunities and improve conversions
- Implement strategies to increase walk-ins, conversions, and ticket size 2.

Client

Engagement & Luxury Experience - Deliver a highly personalized and premium luxury retail experience to every client

- Build and nurture long-term relationships with strong follow-ups and engagement
- Understand client lifestyles, occasions, and wardrobe requirements in depth
- Personally manage VIP and high-value clients when required
- Ensure seamless end-to-end client journeys—from consultation to final delivery
- Resolve client concerns with professionalism and discretion 3. Couture & Bespoke Sales Leadership - Lead couture and bespoke sales across the store
- Guide clients through complete journeys—from concept, fabric selection, and styling to delivery
- Drive sales through robust product knowledge, storytelling, and personalization
- Support team in converting high-value clients and closing sales effectively
- Ensure achievement of individual and store-level revenue targets 4. Team Leadership & Performance Management - Lead, manage, and motivate the sales team to maintain high performance standards
- Conduct daily briefings to align the team on targets, priorities, and client handling
- Monitor individual performance and provide structured feedback and training




- Train team on product knowledge, styling, and luxury client servicing
- Maintain discipline, accountability, and strong team culture
- Ensure adherence to grooming, behavior, and brand service standards 5.

Technical

Expertise in Menswear & Tailoring - Maintain in-depth knowledge of menswear categories: sherwanis, bandhgalas, achkans, kurtas, jackets, tuxedos, suits, shirts, and trousers

- Demonstrate strong understanding of garment construction including:
- Collars, lapels, cuffs, plackets, buttons, darts, seams, hems, and closures
- Shirt construction (yokes, pleats, seams)
- Trouser construction (waistbands, pleats, hems, closures, side adjusters) • Guide both team and clients on silhouette, proportion, structure, and fit 6. Fabric, Embroidery & Craftsmanship Knowledge - Possess strong expertise in fabrics including composition, weave, texture, and fall
- Understand embroidery techniques, surface ornamentation, and finishing standards
- Advise clients on fabric and design suitability based on occasion and climate
- Stay updated on global textile innovations and craftsmanship trends 7. Measurements, Fittings & Quality Control - Oversee accurate measurement-taking across all garment categories
- Supervise fittings with a focus on fit, balance, proportion, and comfort
- Provide structured alteration instructions to tailoring teams
- Ensure final garments meet couture-level fit and finishing standards 8.

Order

Management & Production Coordination - Ensure complete accuracy in order documentation, measurements, and customization details

- Verify order forms before submission to avoid discrepancies
- Coordinate with design and production teams for timelines and execution
- Track orders from booking to final delivery
- Proactively resolve delays or issues to maintain service excellence 9. Inventory & Stock Management - Monitor stock movement, availability, and product flow within the store
- Maintain accurate inventory records and tracking systems
- Coordinate with warehouse and backend teams for replenishment
- Prevent stock discrepancies, damages, or losses




- Ensure proper handling and storage of high-value garments 10.

Store

Operations & SOP Compliance - Ensure all store operations follow structured SOPs and workflows

- Maintain order trackers, client records, and documentation systems
- Ensure discipline and consistency in daily operations
- Identify gaps in processes and implement improvements
- Ensure smooth coordination between all store functions 11. CRM, Reporting & Client Insights - Maintain detailed client databases including measurements, preferences, and purchase history
- Track sales performance and generate structured reports
- Analyse client behavior and buying patterns
- Use insights to improve sales strategies and client engagement 12.

Visual

Merchandising & Store Presentation - Ensure the store reflects premium luxury standards at all times

- Oversee garment display, merchandising, and product placement
- Maintain cleanliness and presentation across store, trial rooms, and client areas
- Conduct regular quality checks on garments and displays 13. Cross-Functional Coordination - Work closely with design, production, merchandising, accounts, and backend teams
- Ensure timely communication of client requirements and updates
- Maintain alignment between retail operations and backend execution
- Resolve operational and logistical issues efficiently 14.

Brand

Representation & Market Awareness - Act as a brand ambassador reflecting the ethos of SDS by KUSHAL SHAH

- Uphold high standards of grooming, communication, and professionalism
- Stay updated on global and domestic couture trends and designers
- Ensure every interaction reflects refinement, discretion, and excellence QUALIFICATIONS & PREREQUISITES - 3–6+ years of experience in luxury retail, couture/bespoke sales, or high-end menswear
- Proven experience in managing teams and driving store revenue
- Strong understanding of garment construction, tailoring, fabrics, and embroidery
- Experience handling high-value clients and delivering personalized service
- Excellent communication, leadership, and interpersonal skills
- Strong organizational and problem-solving abilities
- Ability to manage multiple priorities and client orders simultaneously
- Proficiency in CRM systems, sales tracking tools, and operational processes
- Well-groomed and aligned with luxury brand standards
- Must be based in Mumbai or within a commutable distance to Kalaghoda

📌 COUTURE / BESPOKE SALES CONSULTANT (Mumbai)
🏢 SDS BY KUSHAL SHAH
📍 Mumbai