Role Overview

We are looking for a Manager Delivery Operations to drive and manage the delivery business & Dine-in across our restaurant portfolio. The role will be responsible for improving delivery performance, managing aggregator partnerships, optimizing delivery costs and ensuring a consistent customer experience across locations.

Key Responsibilities
Manage end-to-end delivery operations across the restaurant network and drive key delivery KPIs.
Monitor Zomato, Swiggy and other aggregator performance, including sales, orders, commissions, discounts and visibility.
Drive improvement in delivery time, order acceptance, order rejection, cancellation and customer complaints.
Analyze delivery performance and identify opportunities to improve unit economics and contribution margins.
Work closely with restaurant operations, marketing, finance and technology teams to improve delivery performance.




Develop and track city/store-level delivery dashboards and KPIs and conduct regular performance reviews.
Partner with aggregators to negotiate commercials, campaigns, promotions and operational improvements.
Identify prospects to improve delivery coverage, customer retention, repeat orders and overall delivery revenue.
Support current store launches by ensuring delivery readiness, aggregator onboarding and appropriate delivery processes.
Drive initiatives around packaging, order accuracy, service quality and last-mile efficiency.
Ensure adherence to defined SOPs and service-level standards across restaurants.
Prepare regular management reports highlighting business performance, challenges and action plans.

📌 Manager Delivery Operations Gurugram
🏢 GOURMET INVESTMENTS
📍 Gurugram