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- Exp: 7+years
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- Location: Bangalore
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- Send resumes to: [email protected] with below details:
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- Name:
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- Exp:
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- CTC:
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- Notice period:
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- Current location:
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nTHE ROLE & RESPONSIBILITIES

nWe are seeking a driven and technically grounded Business Orchestration & Automation SME to join our team. In this mid-level role, you will serve as the critical bridge between business stakeholders and technology teams — translating operational challenges into scalable automation solutions. You will design, implement, and optimize end-to-end process workflows using contemporary BPM, RPA, and integration platforms to drive measurable efficiency and business value.

nREQUIREMENTS & QUALIFICATIONS

nMust-Have

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- 6+ years of experience in AI orchestration, enterprise automation, or workflow design.
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- Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field
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- Process Analysis &

• Design

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- Conduct process discovery workshops with business stakeholders to identify automation and orchestration opportunities
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- Model current-state and future-state workflows using BPMN 2.0 and DMN notation
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- Perform process mining and value stream analysis to quantify improvement potential (time, cost, error rate)
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- Author detailed process design documents, business requirements, and functional specifications
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- Automation &

• Orchestration Development

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- Design, build, test, and deploy automated workflows using at least one RPA tool.
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- Hands-on Experience with a BPM/orchestration platform
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- BPMN 2.0 process modeling — able to model and review complex workflows independently
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- Integrate disparate enterprise systems via APIs, middleware, or iPaaS platforms
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- Implement event-driven and human-in-the-loop workflow patterns to handle exceptions and escalations
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- Ensure automation solutions adhere to security, compliance, and data governance standards
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- Delivery &

• Continuous Improvement

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- Own the full automation lifecycle: discovery → design → build → test → deploy → monitor
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- Define and track KPIs for deployed automations (SLA adherence, FTE savings, error reduction, throughput)
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- Lead post-implementation reviews and continuously optimize live processes based on performance data
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- Maintain automation documentation, runbooks, and support handover materials
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- Stakeholder &

• Team Engagement

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- Act as SME and trusted advisor to business units on automation strategy and feasibility
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- Collaborate closely with IT Architecture, Data, and Security teams to ensure platform alignment
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- Mentor junior analysts and developers in automation best practices and tooling
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- Present recommendations and ROI analyses to senior stakeholders and management
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nNice-to-Have

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- Background in a specific business domain: finance, healthcare, supply chain, HR, or legal.
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- Experience with hyperautomation or intelligent automation (IDP, AI-augmented flows).
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- Scripting ability: Python or JavaScript for automation enhancements
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📌 Business Orchestration & Automation SME (Bengaluru)
🏢 HCLSoftware
📍 Bengaluru