Job Description
Job Summary
nWe are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support.
nKey Responsibilities
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Handle seller queries through international chat support.n
Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns.n
Identify issues, troubleshoot effectively, and provide timely resolutions.n
Maintain qualified and customer-focused communication.n
Meet defined quality, productivity, and process SLAs.n
Accurately document customer interactions and resolutions.n
Escalate complex or unresolved issues to the appropriate teams.n
Ensure a high level of customer satisfaction and service quality.n

nEligibility & Requirements
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Minimum 1 year of experience in an International Voice & Chat Process.n
Experience in e-commerce processes is preferred.n
Seller Support experience is mandatory.n
Candidates from any industry/domain with relevant seller support experience can apply.n
Excellent written and verbal English communication skills.n
Robust customer service and problem-solving skills.n
Comfortable working in rotational shifts.n
Willingness to work from office in Pune.n

nWhy Join Us?
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Opportunity to work on an international e-commerce process.n
Exposure to a global seller-support workplace.n
Company-provided cab facility.n
Growth opportunities within the customer support domain.n
In-house trainings provided by the professionaln

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📌 Customer Support Seller Support Chat Process Pune (India)
🏢 PineQ Lab Technology
📍 India