Birla Opus - Job Description
Senior Colour Designer
Position Level:
Senior Executive Level

Department:
Customer Experience - Decor (Vidya's Team)

Reports To:
Lead Decor (Vidya)

Location:
Pan India

Employment Type:
Full-Time

Job Purpose
Lead comprehensive color service delivery and customer consultation excellence while managing specialized color services, shade card development, and color studio operations

Strategic Context & Scope
Business Impact:
Color service excellence across all customer consultation touchpoints with direct responsibility for specialized color services, shade card development, and color studio operations supporting customer decision-making and satisfaction.

Core Competencies Required
Color Service Expertise:
Advanced knowledge of color consultation, customer service delivery, color matching, and personalized color recommendation methodologies

Design & Creative Skills:
Expertise in color design, visual presentation, photography, and creative asset development for color communication

Customer Consultation:




Robust capabilities in customer interaction, needs assessment, solution development, and satisfaction assurance

Technical Color Knowledge:
Understanding of color science, product specifications, color accuracy, and technical color applications

Key Result Areas & Strategic Accountabilities
- Specialized Color Service Delivery
- Color Snap Service Excellence: Manage comprehensive Color Snap service delivery ensuring 2-day turnaround time, quality recommendations, and customer satisfaction
- SFA Integration: Coordinate Color Snap service with Sales Force Automation systems maintaining process efficiency and lead conversion tracking
- Service Quality Monitoring: Monitor color recommendation quality through customer feedback, conversion tracking, and service impact analysis
- Performance Reporting: Generate quarterly reports on service performance, lead-to-sale conversions, and customer satisfaction metrics
- Shade Card Development & Prod

📌 Senior Designer Colour Service (Maharashtra)
🏢 Birla Opus
📍 Maharashtra