A1 to A3
• Average PMI (last 6 months)/PMS rating 3 and above
• 2 years in current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable
A2 to A3
Or
P1 to P2
• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• Mandatory E-learning courses certified wherever applicable

RESPONSIBILITIES

Administratively manage a team & monitor their performance
Motivate and recognize team members through implementation of the R&R; programs
Analyze various reports to enhance productivity
Improve quality of service and increase client delight




Prepare and submit periodic reports of Team performance and should identify the
gaps/scope of improvement (if Targets are not met)
To ensure all the members of the team are equipped well to handle customer's
queries.
To meet the Team targets like AHT, Quality score, CSAT, conversions, etc.
To plan, prioritize and delegate work tasks to ensure proper functioning of
team.
Improve the retention of employees
Managing to achieve process KPI & SLA

QUALIFICATIONS

12/undergraduate

📌 Team Leader Lucknow (India)
🏢 Digitide Solutions
📍 India