Job Title: Assistant Manager–Inside Sales Location: Pune, Maharashtra Experience: 7+ years Industry Preference: D2C / E-commerce / Consumer Products / Mobility / Wellness / BPO Sales Employment Type: Full time Job Summary We are seeking a result-driven Assistant Manager – Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience.

Key Responsibilities Sales & Revenue Growth - Drive daily, weekly, and monthly sales targets through inside sales channels.

- Monitor lead conversion funnels and optimize performance.
- Develop strategies to improve connect rate, qualification, and closures.
- Identify upsell and cross-sell opportunities. Team Management - Lead, coach, and mentor inside sales executives.
- Monitor individual performance and ensure KPI achievement.
- Conduct daily huddles, call audits, and performance reviews.
- Drive motivation and team productivity. Lead & Process Management - Ensure timely lead allocation and follow-up adherence.
- Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.
- Improve lead handling processes to maximize conversions.




- Work closely with marketing to improve lead quality. Quality & Training - Monitor call quality and adherence to sales scripts and processes.
- Identify training needs and conduct refresher coaching.
- Improve objection handling and customer engagement standards. Reporting & Analytics - Track sales metrics: conversion rate, revenue per lead, connect rate, follow-up adherence.
- Generate performance dashboards and insights.
- Use data to drive decision-making and continuous improvement.

Customer

Experience - Ensure a consultative sales approach and excellent customer experience.

- Handle escalations and critical customer concerns when required.

Preferred Skills - Experience in D2C or high-volume sales environments.

- Familiarity with WhatsApp, video selling, and omnichannel sales.
- Exposure to performance marketing lead funnels.
- Experience in process optimization and automation tools.

Key Performance

Indicators (KPIs) - Conversion Rate Improvement - Revenue per Lead - Lead Response & Follow-up TAT - Team Productivity & Target Achievement - Call Quality & Compliance - Customer Satisfaction Interested candidate can share their CV to [email protected]

📌 Assistant Manager-Inside Sales (India)
🏢 Frido
📍 India