We are looking for a Quality Analyst to monitor back-office operations, conduct quality audits, identify errors, prepare reports, and provide feedback to ensure accuracy and compliance with company standards.

Job Responsibilities
Conduct regular quality audits of back-office transactions and processes.
Identify errors, process deviations, quality gaps and perform root-cause analysis
Maintain quality audit reports and daily/weekly/monthly performance dashboards.
Provide constructive feedback and coaching to operations associates.
Coordinate with Team Leaders and Operations Managers to improve process quality.
Ensure adherence to SOPs, client guidelines, and company policies.
Track quality scores and individual/team performance.
Support process improvement and corrective/preventive action initiatives.
Escalate critical errors, compliance issues, and recurring process gaps to management.
Maintain confidentiality and security of customer/business information.

Requirements
Graduate in any discipline.
Positive knowledge of MS Excel.
Minimum 1 year of relevant experience in Quality, Back Office, BPO, Operations, Audit, or Process Quality.
Immediate joiners will be preferred.

📌 Quality Analyst Pune
🏢 Comfort Techno Services
📍 Pune