Role & responsibilities
Develop and execute training programs on Gold Loan products, processes, policies, and regulatory compliance.
Conduct induction and onboarding training for current hires and capability-building programs for existing employees.
Assess training needs, identify skill gaps, and implement learning interventions to improve branch performance.
Monitor training effectiveness through assessments, certifications, and business performance metrics.
Partner with Business, Operations, and HR teams to drive employee productivity, customer service excellence, and compliance standards.
Ensure consistent implementation of SOPs, gold appraisal practices, and operational best practices across the region.

Preferred candidate profile




Minimum 6 years of experience in the Gold Loan industry with robust expertise in product, operations, and branch processes.
Proven experience in conducting training programs on gold appraisal, loan processing, compliance, and customer service.
Robust understanding of Gold Loan policies, regulatory guidelines, and risk management practices.
Excellent communication, presentation, and stakeholder management skills.
Experience in capability building, employee development, and driving performance improvement across multiple branches.
Willingness to travel extensively within the assigned region.

📌 Regional Training Manager Gold Loan Delhi
🏢 IHFL
📍 Delhi