Oversee the service team in a dining establishment to ensure smooth, high-quality guest service. Act as the main point of contact between guests, servers, and kitchen staff, ensuring that service standards are consistently met and guest satisfaction remains high.

Key Responsibilities
Welcome guests and ensure they are comfortably seated.
Supervise and coordinate the activities of waitstaff during service.
Take and confirm guest orders, especially for VIP tables or complex orders.
Ensure food and drinks are served correctly, promptly, and according to standards.
Train, guide, and support current and existing service staff.
Handle guest complaints or special requests professionally and efficiently.
Communicate clearly with kitchen and bar staff regarding orders and special instructions.
Check table settings, cleanliness, and overall presentation of the dining area.
Monitor inventory of service materials (cutlery, glassware, linens, menus).
Ensure adherence to hygiene,



safety, and restaurant service standards.
Assist in billing, payment processing, and end-of-shift reports when required.
Coordinate reservations and manage table assignments for smooth operations.

Skills & Qualifications
Proven experience as a waiter/waitress; supervisory or captain experience preferred.
Strong leadership and team-management skills.
Excellent communication and customer-service abilities.
Valuable knowledge of food and beverage menus, including wine service (if applicable).
Ability to multitask, stay organized, and work under pressure.
Professional grooming and presentation.
Basic POS and billing knowledge.

Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹22,000.00 per month

Advantages
Food provided

Work Location: In person

📌 Restaurant Captain Pathanamthitta
🏢 Mappas Restaurant
📍 Pathanamthitta