Job Role

Cluster Manager – Itsy Bitsy (Art &
Craft Products)
Manage and oversee the operations of multiple stores within the assigned cluster.
Ensure all stores achieve their assigned sales targets and business goals.
Monitor store performance, profitability, sales, and operational efficiency.
Lead, motivate, and manage store teams across the assigned locations.
Ensure excellent customer service and address customer concerns or escalations.
Monitor inventory, stock availability, stock movement, and replenishment.
Coordinate recruitment, training, onboarding, and development of store employees.
Ensure all stores follow company SOPs, policies, and operational guidelines.
Conduct regular store visits and performance reviews.
Identify operational issues and implement corrective measures.
Prepare and review store performance reports and provide regular updates to management.
Support business growth by identifying prospects to improve sales and store performance.

Key Responsibilities

Multi-Store Operations Management:
Oversee day-to-day operations of multiple stores within the assigned cluster.
Ensure proper staffing, store presentation, and operational standards.




Conduct regular store visits and monitor overall performance.

Sales &
Profitability
Drive sales and ensure achievement of monthly and annual targets.
Monitor store profitability and key performance indicators.
Analyse sales performance and implement strategies for improvement.

Team Leadership &
People Management
Lead, motivate, and supervise store managers and team members.
Monitor employee performance and productivity.
Support recruitment, training, and employee development activities.

Customer Service
Ensure a high standard of customer service across all stores.
Handle and resolve customer complaints and escalations.
Maintain a positive and customer-focused store setting.

Inventory &
Stock Management
Monitor inventory levels and stock movement across stores.
Ensure timely replenishment and proper stock management.
Identify stock-related issues and coordinate for timely resolution.

SOP Compliance &
Store Audits
Ensure compliance with company SOPs and operational policies.
Conduct regular store audits and inspections.
Identify gaps and take corrective action to maintain company standards.

📌 Retail Cluster Manager Delhi
🏢 JobTrade
📍 Delhi