Job DescriptionExperience: 8 to 15 Years
NLocation: Pan India
NJob description
nPosition Summary
NWe are seeking an experienced Amazon Connect Platform Architect to lead the design, architecture, implementation, and optimization of enterprise-scale cloud contact center solutions. The ideal candidate will have deep expertise in Amazon Connect;
AWS cloud services, conversational AI, telephony integrations, and contact center transformation programs.
NKey Responsibilities
nSolution Architecture & Design
N
n
Define end-to-endarchitecture for Amazon Connect-based contact center platforms. N
Design scalable, secure, highly available, and cost-effective cloud solutions. N
Lead cloud contact center modernization and migration initiatives. N
Establish architecture standards, governance, and best practices. N

nAmazon Connect Platform Leadership
N
n
Architect and implement Amazon Connect solutions, including contact flows, routing strategies, queues, and agent experiences. N
Design integrations with AWS services, CRM platforms,



workforce management systems, and third-party applications. N
Drive adoption of recent Amazon Connect capabilities including Amazon Q, Agent Assist, Outbound Campaigns, and AI-powered customer engagement features. N

nConversational AI & Automation
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n
Design conversational experiences using Amazon Lex. N
Implement text-to-speech capabilities using Amazon Polly. N
Build intelligent self-service solutions using AI, NLP, and automation. N
Develop reusable frameworks and integration patterns. N

nAWS Cloud Architecture
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n
Design and implement serverless solutions using AWS Lambda, DynamoDB, API Gateway, S3, IAM, CloudWatch, and related services. N
Ensure platform security, compliance, resilience, and operational excellence. N
Drive infrastructure automation using CloudFormation and Infrastructure as Code practices. N

nStakeholder & TeamLeadership
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Collaborate with busines

📌 Hiring: Aws Connect Architect Karnataka
🏢 Tata Consultancy Services
📍 Karnataka